786 ace Privacy Policy —
How We Protect Your Data

01 Data We Collect

786 ace collects personal data in the following categories. We have documented each category with its purpose so you understand exactly what is held and why.

02 How We Collect Your Data

The majority of personal data 786 ace holds about you is provided directly by you — at account registration (name, date of birth, Pakistan mobile number), during KYC verification (CNIC or other identity document), when you make a deposit or withdrawal (payment method details), and when you contact support.

When you access 786ace.games, our systems automatically record technical and usage data — including your IP address, device type, browser, Pakistan ISP, pages visited, games played, and session duration. This data is collected through standard web server logging, session tokens, and platform analytics tools that operate entirely within the 786 ace infrastructure.

When you initiate a PKR deposit or withdrawal via Easypaisa, JazzCash, HBL, UBL, MCB Bank, or Meezan Bank, the relevant payment provider may share transaction confirmation data — including transaction reference numbers and wallet or account identifiers — with 786 ace to verify and complete the payment. 786 ace does not receive or store full bank account numbers or Easypaisa/JazzCash account passwords.

Where 786 ace uses a third-party identity verification service to confirm a Player's identity or age, that service may share verification outcome data (pass/fail, risk score) with 786 ace. 786 ace does not receive raw biometric data from such services.

03 Why We Use Your Data

786 ace uses personal data for the following clearly defined purposes:

• Account Management: Creating, maintaining, and securing your 786 ace account; delivering OTP codes to your Pakistan mobile number; processing account closure requests.
• PKR Payment Processing: Processing deposits and withdrawals via Easypaisa, JazzCash, and Pakistan bank transfers; verifying transaction authenticity; preventing payment fraud.
• Age & Identity Verification: Confirming that all Players are aged 18 or over; verifying identity documents in compliance with KYC obligations; preventing underage account use.
• Anti-Money-Laundering Compliance: Monitoring transaction patterns for regulatory compliance; reporting suspicious activity to relevant authorities as required by applicable law.
• Responsible Gaming: Monitoring account activity for patterns associated with problematic gambling behaviour; delivering responsible gaming alerts; implementing self-exclusion and deposit limit restrictions.
• Platform Security: Detecting and preventing unauthorised login attempts, account takeover, fraud, and any use of the Platform inconsistent with our Terms & Conditions.
• Customer Support: Resolving account queries, payment disputes, and game complaints raised by Players via the 786 ace support channel.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve game selection, payment flows, support response times, and the overall Pakistan player experience on 786 ace.
• Marketing Communications: Sending promotional offers, bonus notifications, and platform updates to Players who have not opted out, via their registered Pakistan mobile number or email address.

04 Legal Basis for Processing

786 ace processes your personal data on the following legal bases, which determine our right to use your data for each purpose:

• Contractual Necessity: Processing required to fulfil the 786 ace Player Agreement — including account creation, PKR payment processing, and game access — is processed because it is necessary to perform the contract between you and 786 ace.
• Legal Obligation: Age verification, KYC identity checks, and anti-money-laundering transaction monitoring are processed because they are required by applicable legal and regulatory obligations.
• Legitimate Interest: Platform security monitoring, fraud detection, and responsible gaming monitoring are processed on the basis of 786 ace's legitimate interest in protecting Players and the integrity of the Platform.
• Consent: Marketing communications are sent on the basis of your consent, which you can withdraw at any time by updating your notification settings or contacting 786 ace support.

05 Data Sharing

786 ace does not sell, rent, or trade your personal data. We share data only in the following limited, clearly defined circumstances:

Transaction data is shared with Easypaisa, JazzCash, HBL, UBL, MCB Bank, and Meezan Bank solely to the extent required to process your PKR deposits and withdrawals. These providers process your payment data under their own privacy policies and are bound by contractual obligations to handle your data securely.

Where identity or age verification requires a third-party verification service, we share only the minimum data necessary — typically your name, date of birth, and CNIC number — to obtain a verification outcome. The verification service is contractually prohibited from using your data for any purpose other than the verification itself.

When you play a game on 786 ace, your account identifier (not your full personal profile) and session data may be passed to the game provider — such as PG Soft, Pragmatic Play, or Evolution Gaming — to run the game session. Game providers do not receive your financial data, CNIC, or Pakistan contact details.

786 ace will disclose personal data to regulatory bodies or law enforcement authorities where required to do so by applicable law — including in response to anti-money-laundering reporting obligations, fraud investigations, or court orders. We will notify you of such disclosures where we are legally permitted to do so.

06 Cookies & Tracking Technologies

786ace.games uses cookies and similar tracking technologies — including session tokens and local browser storage — to operate the Platform. The following cookie types are used:

• Strictly Necessary Cookies: Required to maintain your login session and account authentication on 786 ace. Without these, the Platform cannot function. These cookies do not track activity for marketing purposes and cannot be disabled without preventing Platform access.
• Functional Cookies: Store your Platform preferences — such as language settings, game lobby view options, and notification preferences — so they are preserved between sessions on the same device.
• Analytics Cookies: Collect anonymised usage data to help 786 ace understand how Pakistan players navigate the Platform — which pages are visited most, where players encounter difficulties, and how game categories perform. This data is not linked to your personal identity.

You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies will affect your ability to remain logged in to your 786 ace account. Analytics cookies can be disabled without affecting core Platform functionality.

07 Data Security

786 ace implements a multi-layer security architecture to protect your personal data. The principal technical and organisational measures in place include:

• TLS 1.3 encryption for all data in transit between your device and 786ace.games.
• AES-256 encryption for all personal data stored in 786 ace's databases and backup systems.
• Role-based access controls ensuring that 786 ace staff can only access personal data to the extent required for their specific role.
• Two-Factor Authentication available to all Players and mandatory for 786 ace staff who access Player account data.
• Continuous security monitoring for unauthorised access attempts, anomalous login patterns, and data exfiltration indicators.
• Regular security assessments of platform infrastructure and third-party service provider integrations.

08 Data Retention

786 ace retains your personal data for the following periods, after which data is securely deleted or irreversibly anonymised:

• Active Account Data: Retained for the duration of your account's active status plus 5 years following account closure, to meet anti-money-laundering record-keeping requirements.
• Financial Transaction Records: PKR deposit and withdrawal records, including payment method identifiers and transaction references, are retained for 7 years to satisfy financial regulatory obligations applicable to online payment processing.
• Identity Verification Documents: CNIC scans and identity verification outcomes are retained for the duration of the account plus 5 years after closure, as required for KYC compliance purposes.
• Support Communications: Chat transcripts and email records with 786 ace support are retained for 3 years to support dispute resolution and quality assurance.
• Technical and Usage Data: Session logs, IP address records, and detailed game history are retained for 1 year, after which they are aggregated into anonymised analytics data with no individual identifiers.
• Marketing Opt-Out Records: Records of marketing opt-out preferences are retained indefinitely to ensure 786 ace does not send unwanted communications to Players who have opted out.

09 Your Data Rights

As a 786 ace Player, you have the following rights with respect to your personal data. These rights can be exercised by contacting 786 ace support at any time:

• Right of Access: You have the right to receive a copy of the personal data 786 ace holds about you, free of charge, within 30 days of your request.
• Right to Rectification: You have the right to request that inaccurate personal data held about you be corrected. Contact support with the specific data you believe is incorrect and the correct version.
• Right to Erasure: You may request deletion of your personal data. 786 ace will delete data that is not subject to legal retention obligations. Where data must be retained for compliance purposes, it will be deleted as soon as the retention period expires.
• Right to Restrict Processing: You may request that 786 ace restricts the processing of your data in certain circumstances — for example, while an accuracy dispute is being resolved.
• Right to Data Portability: You may request a structured, machine-readable export of the personal data you provided to 786 ace directly.
• Right to Withdraw Consent: Where data processing is based on your consent — such as marketing communications — you may withdraw consent at any time without affecting the lawfulness of prior processing.
• Right to Object: You may object to data processing carried out on the basis of legitimate interest, including responsible gaming monitoring. Note that objection to certain monitoring may affect 786 ace's ability to fulfil its responsible gaming obligations.

10 Children & Minors — 18+ Only

786 ace is an 18+ platform. We do not knowingly collect personal data from anyone under 18 years of age. Age verification is conducted at account registration using the Pakistan mobile number provided. Additional identity documents including CNIC may be requested to confirm age at any time.

11 Updates to This Privacy Policy

786 ace may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the Platform's features. When material changes are made, we will notify you via your registered Pakistan mobile number with at least 7 days' notice before the updated Policy takes effect.

The version of this Policy published at 786ace.games/privacy-policy is always the current, applicable version. The "Last Updated" date at the top of this page reflects when the most recent changes were made. Continued use of the 786 ace Platform following notification of changes constitutes your acceptance of the updated Policy.

12 Contact Us — Privacy Enquiries

For any questions, concerns, or requests related to this Privacy Policy or to how 786 ace handles your personal data, please contact our support team. All privacy enquiries receive priority handling by team members trained in data protection obligations.

786 ace's support team is available 24 hours a day, 7 days a week in English. For responsible gaming concerns that also involve personal data — such as self-exclusion records or account activity access — please mark your enquiry as URGENT so it is escalated immediately.